TERMS AND CONDITIONS

Effective date: 30/07/2024

TrustСhange is a fully licensed online platform / system for the provision of services that enable users to exchange virtual assets (fiat-crypto, crypto-crypto, crypto-fiat) in a fast and secure way using a wide range of exchange tools, as well as balance maintenance on crypto wallets, deposits and withdrawals in crypto.

TrustChange website https://www.trustchange.com/ (further the “Site”) is owned by EONTECH SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ (EONTECH sp. z o.o. - in short) - a company registered according to legislation of Poland with its registered number (REGON) 528366146, whose registered address is ul. HOŻA, nr 86, lok. 210, miejsc. WARSZAWA, kod 00-682, poczta WARSZAWA, kraj POLSKA. (further “TrustChange”, “we”, “us”, “our”). EONTECH sp. z o.o. was entered into the Virtual Currency Business Activity Register maintained by the Director of the Revenue Administration Chamber in Katowice under the number RDWW-1278.

Attention! Please read carefully the present Terms and Conditions before using the Site and our services. Registration means that you agree with all terms and conditions indicated in this document. If you disagree with the terms and conditions, do not register on the Site and do not use our services.

Risk warning! Please be advised that the value of virtual assets can fluctuate significantly and there is a material risk of economic loss when exchanging fiat money to cryptocurrency, crypto to fiat and crypto to crypto. During the time you hold cryptocurrency or invest in it, unpredictable changes in rates and market circumstances can take place. Therefore you should consider whether crypto exchange is suitable for you and whether you are ready to bear the risk of financial consequences.

The Agreement

TrustChange, from the one side, and the visitor of the Site/ the user/ the cryptocurrency buyer/ the client/ the customer (further the “Customer”, “you”, “your”), from the other side, conclude the present Terms and Conditions (further the “Agreement”) and agree that this document constitute the agreement between the parties.

Text of this document is posted on the Site and it is available during usage of the Site and our services. It contains all significant terms of the agreement and it is our offer to any competent Customer, who uses the Site, according to the terms of the Agreement.

There are several separated documents related to the Agreement that need to be accepted too in order to use TrustChange services and the Site:

The text of the document is an offer to you. Therefore we do not need to sign a written contract with our Customers. The proper acceptance of this offer in accordance with the law of the Republic of Poland is the consistent implementation by you of the following actions: read the terms, register on the Site, put a tick in the checkbox that you accept the terms before using our services.

Customer Privacy

Rules for the collection, storage and protection of personal data received by TrustChange from the Customer and his/her/its transactions are governed by the Privacy Notice. Please refer to this document. Privacy Notice is an independent and mandatory document. Privacy Notice shall be accepted by you before you give us your personal data. You accept it on the stage of registering on the Site. If you do not accept Privacy Notice, you cannot use TrustChange services. By using TrustChange Services, you promise that all data provided by you is accurate and up to date.

AML, CTF and KYC

TrustChange takes all necessary measures and uses the best standards to comply with all the applicable Laws and regulations regarding combating Money Laundering and/or financing of terrorism. TrustChange will use reasonable efforts to detect and prevent persons involved in any criminal activity in any jurisdiction from using the Site. AML Policy of TrustChange sets the rules of this process. It is part of the Agreement. You accept the terms and conditions of the AML Policy by accepting the Agreement.

Terms and definitions used in the Agreement

All terms and definitions found in the text of the Agreement should be interpreted in accordance with the Laws of the Republic of Poland and the rules of interpretation of the relevant terms used in the Internet. Some of the definitions are indicated in this paragraph in order to provide more transparency and understanding to the document.

TrustChange services are services for exchange of cryptocurrency and fiat assets, which support crypto-crypto, crypto-fiat, fiat-crypto exchange options. It is provided via the Site and facilitated by a wallet solution that enables Customers to make transactions in crypto currency, store, deposit and withdraw crypto as well.

Virtual asset is a digital expression of the value that can be digitally traded or transferred, and that can be used for payment or investment purposes.

Cryptocurrency (in short, crypto) is a type of digital asset based on a distributed registry, which is a means of exchange, settlement, or has other special features.

Fiat money (in short, fiat) is a state-regulated type of means of payment available in physical form (for example, USD, EUR, GBP, UAH, KZT).

Payment is the transfer of virtual assets or fiat currencies from the payer to the recipient.

Payment system is a software product created by a third party, which is a mechanism for implementing accounting for monetary and/or other obligations, paying for goods and services on the Internet, as well as organizing mutual settlements between users.

Order is the information submitted by the Customer for the use of the Trustchange service in digital form and indicating that the Customer accepts the terms of this Agreement.

Currency exchange is the exchange of a virtual asset to fiat currency, fiat currency to a particular virtual asset or one virtual asset to another.

Rate is the value ratio of two cryptocurrencies or fiat currency to crypto currency used in the exchange.

Card verification is a verification that the card (or account) belongs to its owner. The conditions for verification of ownership are established by TrustChange according to the Poland regulation.

Fraud is deception with the aim of pursuing personal interests and damaging the interests of Customers and/or the TrustChange service.

Scam is a way of deception and fraud to get money from Internet users. It may involve withholding information or providing incorrect or false information to steal victims' money or other property.

Money laundering is a financial transaction scheme that aims to conceal the identity, source, and destination of illegally obtained money or finance illegal activities.

Anti-Money Laundering (AML) is a set of measures and procedures aimed at detecting and/or preventing the use of TrustChange service/the Site and/or services provided by TrustChange for the purpose of money laundering.

Counter-terrorist financing (CTF) is a set of measures and procedures aimed at identifying and/or preventing the use of TrustChange service/ the Site and/or services provided by TrustChange to finance terrorism.

Know Your Client (KYC) is a set of measures and procedures aimed at obtaining information about the client and their activities to manage the service's risks.

Sanctions are commercial and financial sanctions applied by one or more countries against targeted self-governing states, groups, or individuals.

Eligibility

If you use the Site and TrustChange services, you state that you:

• are a person or a legal entity or other organization with the full power, authority and capacity to access the Site and enter into the Agreement with TrustChange;
• are of sufficient age to use TrustChange services, according to the laws of your country of residence but no younger than 18 years old. Most often this is adulthood. A person must have full legal capacity;
• are duly authorized to act by officials of the company, if you act on behalf of a legal entity as an employee, agent or a representative, and the company must be properly registered and be in good standing, conduct activities that are not prohibited in Republic of Poland, the EU and/or the country of registration of the company;
• don’t break any laws of your jurisdiction by using the Site and TrustChange services;
• are not located, registered or incorporated in any of the restricted countries. They are States Sponsors of Terrorism, RU, BY, any disputed/annexed/temporarily annexed territories (they are Kosovo, the PMR, South Ossetia, Abkhazia, Taiwan, the Kuril Islands, the Nagorno-Karabakh Republic, Crimea, the DPR, and the LPR), and countries where services associated with cryptocurrency are prohibited;
• are not on any governmental or other sanction lists including but not limited to OFAC, UN, EU, HMT;
• are not involved in any illegal or fraudulent activity, are not a member of an organized crime group and not associated with any of them;
• was not banned by TrustChange for breaking the Agreement in the past.

If you are barred from accessing the Site and/or using TrustChange services by laws and regulation of your country, you must not access the Site and use the services even utilizing any technology that helps you to circumvent this condition.

You are solely responsible for adhering to all laws and regulations applicable to you and your use or access to the Site and TrustChange services.

Registration on the Site and Account Creation

If you want to use the Site and TrustChange services, you need to be registered. In order to register on the Site, you need to enter your email and create a password. To sign in the Site you will need to enter your email, password and dial a verification code that will be sent to your email. This is a safety measure. To receive a verification code by email, please, click on the "Get Code" button. By registering on the Site, you open an Account on the TrustChange platform.

By registering on the Site and opening an Account, you accept the Agreement and agree with its terms and conditions.

To open an Account you need to pass a verification procedure and fill in the application form. Please, follow the instructions.

An account on the Site allows you to use TrustChange services as well as open a crypto wallet.

Using an Account is very simple, everything is intuitively clear. All the buttons have unbiased names.

The access to your Account is available on the Site or mobile version of the Site. By entering the password, the system understands that you are an authorized user. Please keep your password safe and do not disclose it to anyone. You are responsible for maintaining your password safely and confidentially.

In your Account, you are able to manage your data, your wallets and balances, see statistics, undergo verification and take other advantages.

Each Customer can have only one Account. Creating multiple Accounts using other emails is strictly forbidden. If TrustChange finds out that the Customer has created more than one Account, it has the right to freeze all the Accounts found and close them.

You can close your Account at any time by applying to our Support team. Upon voluntary closure of the account, if there were no previous violations and incomplete mandatory verifications, the account can be opened again, according to the rules that will be in force at that time.

TrustChange may close/ terminate/ suspend your Account if you breach the Agreement.

TrustChange Services: Exchange & Wallets

Crypto Exchange

This part sets legal provisions for providing crypto exchange services by TrustChange.

In order to exchange fiat for crypto, you need the services of payment providers. The Customer must have his/her/its own accounts and/or cards opened with payment institutions. TrustChange does not regulate the Customer’s relationship with payment institutions. TrustChange does not monitor in any way whether the Customer has direct contracts with payment service providers, does not know about their content and should not control these relationships. And the Customer must understand that payment systems have their own rules and follow them.

When fiat money is involved in the process, payment service providers are solely responsible for the funds entrusted to them by the Customer. TrustChange is not a party to an agreement between the Payment system and/or a financial institution and the Customer and is in no way responsible for the incorrect or unauthorized use of the Payment system by the Customer, as well as for the abuse by the Customer of the functionality of the Payment system. Rights and obligations of the Customer and the Payment system and/or financial institution are regulated by direct contracts between them.

If you exchange crypto for fiat, you can withdraw fiat only on your account opened in a financial institution in your name. Transfer fiat to third parties is not allowed.

TrustChange has the right to suspend or cancel the ongoing operation if:

• the Customer violates the terms of thу Agreement;
• the Customer has not been verified to the required level, which is required based on turnover, transaction amount or under ongoing monitoring;
• TrustChange receives information about the lack of authorization of the Customer to own virtual assets and/or fiat money and/or other information that makes it impossible for us to provide services to you. Also, TrustChange may require additional documents to check the authorisation of the transaction and conduct enhanced KYC/due diligence;
• law enforcement agencies appealed TrustChange for blocking the Customer’s funds and conducting investigation. In this case the transaction can be canceled with the virtual asset/fiat money returned or not, or the Customer’s balance blocked;
• there were problems with the previous transactions of the Customer.

TrustChange reserves the right to suspend or terminate all or part of the TrustChange services without explaining the reason.

Any completed transaction, including fiat-crypto, crypto-fiat and crypto-crypto exchange transactions provided by the Customer via TrustChange, is considered final and cannot be canceled by the Customer after receiving the relevant funds denominated in virtual or fiat currency in accordance with the pre-agreed terms of the transaction.

We take all possible and available actions to prevent attempts of illegal trade, financial fraud, and money laundering using TrustChange services. These actions include, among others, the provision of all possible assistance to law enforcement agencies in search and capture of financial terrorists engaged in illegal money laundering activities.

The Customer undertakes to:

• comply with the terms and conditions of the Agreement;
• do not use TrustChange services to money laundering, legalization of illegally obtained funds and financing terrorism;
• do not use TrustChange services and the Site for illegal crypto trade and any other illegal operations;
• do not use TrustChange services and the Site for financial fraud, for creating and distributing pyramid schemes, as well as to perform other actions that are prohibited by Law and legal norms;
• independently calculate and pay all taxes required in accordance with the tax legislation of the Customer’s jurisdiction.

TrustChange services and the procedure for their provision

1. Attention! A Customer is responsible for the control and use of his/her/its funds and wallets. As such, we assume that you have authorized any instruction sent from your account/wallet or on the Site being registered and logged in unless we are notified otherwise. It is important that you monitor your transaction history to ensure any unauthorized or suspicious activity on your balance is identified and notified to us as soon as possible. We are not responsible for any claim or losses resulting from a transaction executed as a result of an unauthorized instruction unless you have notified us in accordance with this clause and it is confirmed by our internal investigation that you have not authorized the instruction in any way, even by mistake, negligence, error or as a consequence of a fraud and it is proven that the unauthorized instruction is solely due to a technical disruption of TrustChange system.
2. Ordering exchange service is carried out by the Customer by sending an Order through the Site. The Customer bears the full responsibility for the Order details.
3. By filling out the Order, the Customer instructs TrustChange to perform the instructed exchange.
4. TrustChange has the right to refuse the Customer to complete the Order without explaining the reasons for the refusal.
5. The Customer undertakes to transfer the virtual asset or fiat currency in the amount specified in the Order, and TrustChange, after receiving the corresponding virtual asset or fiat money, undertakes to transfer to the Customer the virtual assets or fiat money corresponding to the Order, calculated according to exchange rate and in accordance with the fees of TrustChange services.
6. The Customer is entitled to use funds owned only by this Customer. Conducting transactions on behalf of or at the request of another person is prohibited.
7. Placing an Order. The registered Customer shall place the Order on the Site. For the purpose of convenience, TrustChange provides a calculator where a Customer can see the amount of funds to be received from the exchange operation.
   • The interface of the system is transparent. You should fill in the calculator form, choose the send currency and receive currency, set the type of rate and fill in other fields that can be requested (for example, email address). Mandatory fields are marked with “*”. Then you need to press the "Start Exchange" button.
   • After the transaction is finalized, you’ll see the change in the balance.
8. TrustChange has partnership relationships with owners of other websites who can post a link to our service and help provide our crypto exchange services to their users. In this case, the exchange Order is not filled out on the Site, but is generated and executed automatically, following the client’s instructions. The transaction of purchasing crypto currency, crediting it to the wallet and then transferring it using the specified details is carried out automatically. Such an operation does not affect the balance on the Customer’s wallet, namely, it does not increase or decrease it. But the transaction is displayed in the Customer’s transaction history, which can be viewed in the Customer’s account.
9. Types of exchange. TrustChange gives you the opportunity to conduct all the types of crypto exchanges. Exchanges are done via reliable centralized platforms.
   • On-ramp. It is buying crypto for fiat money. For on-ramp exchange you need to select the payment method. The payment methods available are provided for selection in the drop-down list in the SEND field (e.g. payment cards, bank transfer, alternative payment methods etc.).
   • Off-ramp. It is selling crypto in exchange for fiat money. For off-ramp exchange you need to select the payment method. The payment methods available are provided for selection in the drop-down list in the RECEIVE field (e.g. payment cards, bank transfer, alternative payment methods etc.).
   • Crypto-crypto exchange. You can exchange a cryptocurrency to another one by selecting the cryptocurrency needed in the SEND and RECEIVE fields. The exchange rate of the selected type will be instantly shown and the amount received will be immediately calculated.
10. The TrustСhange exchange service executes Orders on an irrevocable basis in accordance with the terms and conditions of the relevant Payment systems.
11. The obligation of TrustChange to transfer virtual assets or fiat money to the Customer is considered fulfilled at the moment the cryptocurrency or fiat money in the relevant Payment system is debited from the account of TrustChange, which is recorded in the transaction history of the relevant Payment system.
12. The TrustСhange service has the right to set financial and quantitative limits on operations. Information about the limits is indicated on the Site.
13. If the Customer sends virtual assets or fiat money to TrustChange in the amount different from that specified in the Order, the Order is recalculated after a written request to the Support team.
14. In case of sending virtual assets or fiat currency less than the amount of the minimum deposit specified when creating an Order, such funds cannot be credited by the Payment system and are not refundable. This is due to the fact that the cost of processing such a transfer will be higher than the amount of the transfer itself.
15. In the event of a delay in the transfer of funds to the details specified by the Customer due to the fault of the Payment systems, TrustChange is not liable for damage resulting from the long receipt of funds. In this situation, the Customer agrees that all claims will be made against the Payment system, and TrustChange provides its assistance within the Law.
16. Exchange Rates. While placing an Order, the Customer chooses the type of rate: fixed or floating.
    • By choosing a fixed rate , you get the price indicated at the time of transaction initiation and select a certain percentage (1%, 3%, 5%). You pay the selected fixed percentage + network fees (they are included in the calculation, no extra expenses needed). If the market rate changes more than the selected percentage before receiving the required number of confirmations on the blockchain network, you will be prompted to refund or continue the exchange at a floating rate.
    • By choosing a floating rate , the exchange rate is finally set when the transaction gets the required number of confirmations on the blockchain network. You pay exchange fees and network fees (they are included in the calculation, no extra expenses needed).
    • TrustChange provides the exchange rates available at the time of a transaction.
    • If the time of transaction performing increases due to the verification process, the rules of type of exchange rate keep to be applied. It means that in case of floating rate selected the final rate will be set at the time of transaction confirmation. In case of fixed rate, the rate is fixed until the change in rates does not exceed the selected percentage otherwise floating rate applies.
17. Payout time. Payout time depends on the speed of transaction performed by Payment systems and blockchain networks. The payout time for fiat/LTC/TRC networks is approximately 30 (thirty) minutes. BTC/ETH payout speed depends on the network load. TrustChange cannot speed up this time.
18. KYC. If a Customer places the first Order with TrustChange, or the amount of transaction exceeds the threshold set by the relevant authorities/regulator, or the risk profile of the Customer or the transaction requires this, the Customer may be requested to pass a KYC verification.
    • TrustChange can conduct the KYC verification by its own software or use a third-party’s service.
    • KYC verification is done according to the Polish regulations and TrustChange policies. Usually, this includes ID verification (ID document and photo) and address verification. But TrustChange may request other documents according to its rules.
    • ID verification is usually conducted by the partnered third-party services which provide you with instructions, conduct verification, hold your personal information according to GDPR (Global Data Protection Regulation) regulations and inform TrustChange on the verification results. The third-parties are unified verification platforms for KYC, AML and crypto checks.
    • Also the Customer may be requested to confirm the fact of possession of a virtual asset or a payment card.
    • If KYC verification is required, the transaction will be finalized only after successful passing of the procedure. Exchange rate will be applied according to the type of the rate.
    • KYC verification for corporate Customers is conducted according to the Poland regulation and TrustChange rules.
    • ID and card verification is done quickly and the speed depends on whether you abide by the instructions correctly.
    • For more detailed information about KYC, please consult the AML Policy of TrustChange.
19. Taxes. TrustChange is not a tax agent for Customers.
    • TrustChange does not notify you about the taxes that you may be obliged to pay. You have to study the tax laws of your country by yourself and be responsible for paying all the relevant taxes on your own as well as report the transactions in a proper way to the relevant authorities for the tax purposes.
    • Customers undertake to pay all taxes in accordance with the legislation of their tax residency.

Wallets

This part sets legal provisions for opening/closing wallets, deposits and withdrawals of crypto from them and maintaining the balance on the TrustChange platform.

For storage and managing balance of cryptocurrency, TrustChange helps you to open and maintain your crypto wallet.

Crypto wallets keep your keys – the passwords that give you access to your cryptocurrencies – protected and accessible, allowing you to send and receive cryptocurrencies. Cryptocurrency wallets store Customers’ public and private keys while providing an easy-to-use interface to manage crypto balances. They also support cryptocurrency transfers through the blockchain.

The wallets provided by trustChange are custodial. A custodial wallet is a wallet in which a third party (usually a crypto exchange) is responsible for managing your private keys.

A crypto custodian is a certified company that holds the virtual assets of companies or individuals on their behalf. It usually comes with safe storage, financial service and advanced security features to protect virtual assets against thief, errors, disasters.

A custodian in our case is a fully authorized crypto exchange that we have a business relationship with. All the funds are kept on its side.

TrustChange is not responsible for storage of Customers’ virtual assets and transactions because TrustChange does not keep the keys.

You can use your crypto wallet for storage of virtual assets, exchange your crypto, deposit crypto and withdraw crypto to another wallet.

TrustChange services does not allow to keep the balance in fiat money.

When you deposit crypto on your wallet from another wallet or wallet in another platform, TrustСhange bears no responsibility for any delays or cancellations of payment orders, account freezing, account arrest, etc. if such an event is done by an exchange platform, or any other third-party. A Customer bears full responsibility for checking the legality of the source of funds concerning all funds deposited and checking whether crypto-assets are being transferred using legal gateways, operated by duly registered and licensed exchanges/providers.

If the crypto is transferred to the wallet from other exchanges or exchangers, then the relationship between the Customer and these exchanges and exchangers is regulated by them directly without the involvement of TrustChange.

You can close your crypto wallet at any time by applying to the Support team. The wallet will be closed after you fulfilled all your obligations according to the Agreement and withdrew all your funds.

TrustChange reserves the right to close the Customer’s wallet and/or freeze funds on it if:

• additional clarification of the legality of funds is be required;
• according to legal norms of AML and CTF regulations and other laws;
• in case of violation of the Agreement and/or current legislation.

Cost of services

A Customer uses TrustChange services and pays for them in accordance with the terms of the Agreement.

When exchanging currencies, the exchange fee and network fees are deducted from the amount of funds received after the exchange. They are included in the calculator, so when placing an Order, the Customer sees the final value that he/she/it will receive as a result of the exchange.

When depositing and withdrawing money from the wallet, transaction fee and network fees are deducted from the transaction amount.

TrustСhange fees are indicated on the Site. Network fees are published by the corresponding third party (e.g. exchanges).

If a transaction involves a gateway that processes fiat payments, the gateway may charge an additional fee for this. In this case, the fee amount will be indicated by the gateway before the transaction is done.

If fiat is involved in a transaction, please, be aware that a bank-issuer of your card may charge additional fees for online payments. Also if the currency of your card account differs from the currency of fiat transactions, a particular exchange rate is applied to the transaction. We do not know the size of the possible additional fees as well as the exchange rate in advance therefore we cannot calculate the exact amount of funds to be withdrawn from your fiat account when you use our services. Please, check the fees of your bank and the currency conversion rules of the International Payment Card Systems by yourself.

TrustChange has the right to change its fees by publishing new fees on the Site. Please, track the changes in fees by yourself. If you do not accept new fees, you can stop using TrustChange services.

Responsibility of the parties

The Customer bears full responsibility for legality of his/her/its use of TrustChange services. If, under the terms of legislation or other Customer’s obligations, the Customer cannot use the services and/or the use of the services by the Customer is prohibited by any rules, TrustChange will recognize this as illegal and this may result in blocking of the Customer’s funds. In case of violation of this clause, TrustChange reserves the right to block the Customer's account.

The Customer bears full responsibility for transactions initiated by him/her/it.

A Customer bears the full risk associated with market situation, value of virtual assets, legal environment, dramatic change in exchange rates, restrictions in use of particular cryptocurrencies and default of large market players that can significantly affect the market. It is the Customer’s responsibility to determine whether any investment or related transaction is appropriate for the Customer according to the personal investment objectives, financial circumstances and risk tolerance and the Customer is responsible for any associated loss or liability. TrustChange is not responsible for the decisions the Customer makes to buy, sell or hold virtual assets based on the information provided by us, including any losses the Customer incurs arising from those decisions. Also TrustChange does not provide financial, tax, legal, investment or other recommendations.

TrustChange does not hold Customer’s balance/funds therefore cannot be responsible for them.

TrustChange is responsible for the functionality of its system. Meanwhile, TrustСhange is not responsible for malfunctions, errors, and failures in the operation of software and/or hardware that arose for reasons beyond the control of TrustСhange, as well as Customers' losses associated with it.

TrustСhange is not responsible for the Customer’s losses resulting from the illegal actions of third parties.

The Customer is responsible for the accuracy of the information specified by him/her/it when filling out the Order. If the Customer has not specified or incorrectly specified the data, TrustСhange is not responsible for the Customer’s losses incurred as a result of an error made by the Customer.

TrustChange is not responsible for the Customer making an erroneous transfer of virtual assets to other wallets. In the event of an erroneous transfer of virtual assets to other wallets, TrustChange does not provide for the return of assets transferred by mistake.

TrustChange makes every effort but does not guarantee that its services will be available 24/7. TrustChange does not bear any responsibility for losses, lost profits, and other costs of the Customer resulting from the impossibility of obtaining access to the Site and TrustChange services.

TrustChange is not responsible for losses, lost profits, and other costs of the Customer resulting from delays, errors, or failures in bank payments or transfers of fiat or virtual assets.

Limitation of liability

TrustChange is not your broker, agent or advisor and has no fiduciary obligation to you in connection with any transaction or other activities you undertake when using TrustChange services. TrustChange does not provide investment or consulting advice of any kind. No information provided by TrustChange including the Support team should be considered as advice of any kind.

TrustChange does not guarantee that any Order will be executed or accepted. TrustChange will not be liable for any losses or damages arising out of any inaccuracy, defect or omission of virtual assets price data.

To the maximum extent permitted by the applicable Law, in no event will TrustChange’s affiliates, shareholders, owners, members, directors, officers, employees, attorneys, agents, representatives, suppliers or contractors be liable for any incidental, indirect, consequential or similar damages or liabilities whatsoever arising out of or in connection with TrustChange Services, TrustChange platform and/or the Site, any performance or non-performance of TrustChange services and platform.

Notwithstanding the foregoing, in no event will the liability of TrustChange exceed the amount of fees paid by the Customer to TrustChange under the Agreement in the six-month period immediately preceding the event giving rise to the claim for liability.

Nothing in the Agreement shall and can be construed as excluding or limiting the liability of any of the parties for:

• fraud or intentional misrepresentation,
• other actions, the liability for which cannot be excluded or limited by virtue of the Law.

Refunds

You should understand that transactions in blockchain are final and cannot be canceled, reversed or refunded. Once your transaction is finalized it is ultimate. If the transaction was initiated properly, but you state that it was false, unauthorized or erroneous, it cannot be refunded.

All Orders are final and cannot be refunded once the virtual assets have been debited or credited to the Customer’ account. Once an amount of funds has been sent to the Customer’s account it cannot be recalled or retrieved under any circumstances.

While exchanging fiat to crypto, once an Order has been executed it cannot be canceled or recalled. Therefore fiat payment cannot be refunded.

While exchanging fiat to crypto, if fiat was debited from the Customer’s bank account but crypto was not credited on the Customer’s wallet, the Customer shall contact the Support team. The investigation is needed in such cases in order to find out where fiat money is held and what is the reason for such an issue. TrustChange does not hold the Customer’s funds. The Customer does not have fiat balance on its Account on the TrustChange platform therefore it is highly likely that TrustChange will not refund in such cases. If fiat money is kept by any financial institution, the Customer should apply to it by him/her/itself. TrustChange is not an agent of the Customer and cannot represent the Customer in disputes against any financial institution involved. If crypto assets are not credited on the Customer’s wallet due to the third parties including exchanges, TrustChange is not responsible for any Customer’s losses incurred in such cases.

There are no chargebacks in crypto payments.

While withdrawing funds from the Customer’s wallet, if the wallet address indicated in the Order is blacklisted by the platform or the exchange, these funds may be lost by the Customer and no refunds can be made.

If the Customer’s deposit has been identified as high-risk and does not comply with TrustChange’s AML policies, the transaction can be blocked and TrustChange cannot guarantee return of the funds.

In any case, TrustChange does not reimburse fees paid by the Customer to TrustChange, blockchains, financial institutions, gateways and other third parties.

Investigations on the transaction is a time-consuming operation for the Support team. Therefore TrustChange may set a fee for such investigations.

Prohibited use

You are not allowed to use TrustChange services and the Site if you are not eligible for that (please, refer to the paragraph “Eligibility”).

You are not allowed to use TrustChange services and the Site if:

• this is in breach of the Agreement;
• this is done in a manner that violates public interests, public morals, or the legitimate interests of others, including any actions that would interfere with, disrupt, negatively affect, or prevent other users from using TrustChange Services and/or for market manipulation including, without limitation, pump and dump schemes, wash trading, self-trading, front running, quote stuffing, and spoofing or layering;
• this is for resale or commercial purposes, including transactions on behalf of other persons or entities, unless expressly agreed by us in writing;
• you engage in fraudulent activities, or cause us to suspect that you have engaged in fraudulent activities and/or transactions;
• you receive, or attempt to receive, funds from both us and another Customer for the same transaction during the course of a claim;
• you provide false, inaccurate or misleading information in connection with your use of TrustChange services in communications with us;
• you probe, scan or test the vulnerabilities of TrustChange platform or any network connected to it, or violate any security or authentication measures on TrustChange services, or you use any devices, software or routine programs to interfere with the normal operation of TrustChange services, or you facilitate any viruses, Trojan horses, worms or other computer programming routines that may damage, detrimentally interfere with, intercept, or expropriate any system, data or information in connection with TrustChange planform.

Unauthorized use of the Site may give rise to a claim for damages and/or be a criminal offense.

Copyright infringement

Any trademarks, logos, artworks, software and other objects of intellectual property (either registered or unregistered), including without limitation design, layout, look, appearance and graphics represented on the Site, belong to TrustChange. Reproduction is prohibited. All the copyrights reserved.

As a general matter, copyright infringement occurs when a copyrighted work is reproduced, distributed, performed, publicly displayed, or made into a derivative work without the permission of the copyright owner. If copyright infringement takes place, it may give rise to a claim for damages and/or be a criminal offense.

It is prohibited to use any deep linking, web crawlers, bots, spiders or other automatic devices, programs, scripts, algorithms or methods, or any similar or equivalent manual processes to access, obtain, copy or monitor any part of TrustChange platform, or replicate or bypass the navigational structure or presentation of TrustChange services in any way, in order to obtain or attempt to obtain any materials, documents or information in any manner not purposely provided by TrustChange.

It is prohibited to modify, replicate, duplicate, copy, download, store, further transmit, disseminate, transfer, disassemble, broadcast, publish, remove or alter any object of intellectual property of TrustChange, sell, mirror, design, rent, lease, create derivative works or otherwise take advantage of any part of TrustChange’s intellectual property.

Term and termination

The terms of the Agreement are valid as long as the Site is operational and as long as TrustChange provides its services. The Customer must comply with the terms and conditions while using TrustChange services. TrustChange may stop providing its services, close Customers accounts and cancel registration on the Site under the conditions specified in the Agreement.

The Customer can terminate the Agreement with TrustChange and close his/her/its Account at any time after having settled all incomplete transactions, having paid applicable fees and executed all other obligations, which either directly or indirectly arose from his/her/its use of TrustChange services. The Customer should contact the Support team to do so.

TrustChange is entitled to terminate the Agreement, restrict the Customer’s access to the Account, temporarily suspend the Account and/or the Customer’s access to the Site, the platform and/or TrustChange services, in whole or in part, if in TrustChange’s sole discretion any of the following circumstances occur or are likely to occur:

• TrustChange suffers critical technical disruptions that make TrustChange unable to provide its services;
• TrustChange undergoes business transformation and decides not to provide its services;
• a breach in the security of the Site and/or TrustChange platform;
• when there is a reasonable doubt of a breach or an actual breach of the Agreement, AML Policy, Privacy Notice or any applicable laws and regulations by the Customer;
• the Customer is in breach of the Agreement;
• in order to comply with the Law (including, but not limited to, a ban or restriction of any virtual asset);
• detection of unusual and/or unauthorized, erroneous, fraudulent, or unlawful activity on the Customer’s Account;
• detection of unauthorized access to the Account;
• on demand of relevant authorities or by a court decision;
• in connection with criminal investigation or judicial and administrative proceedings relating to the Customer;
• the Customer is indebted to TrustChange for outstanding amounts, which remain unsettled;
• TrustChange becomes aware that the Customer has provided false information about him/her/it and/or transactions.

We reserve the right to immediately terminate the Customer and stop providing services to the Customer if he/she/it has not provided a response to a request for information or documents from us.

Force majeure

Neither the Customer nor TrustChange shall be liable to each other for delays or failure to fulfill their obligations resulting from the occurrence of force majeure circumstances, including natural disasters, fire, flood, terrorist acts, wars, military conflicts, change of power, civil unrest, and also not functioning of payment service providers and exchangers, power supply systems, communication networks, and Internet service providers.

Other provisions

TrustChange has the right to unilaterally amend the Agreements by publishing the changes on the Site. Changes come into force from the moment of publication unless another date for the entry into force of changes is additionally determined when they are published.

In the event that any part of the terms contained in the Agreement shall be determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term shall to that extent be severed from the remaining terms which shall continue to be valid and enforceable to the fullest extent permitted by law.

TrustChange is not responsible for the exchange operations performed by third parties with the Customer’s consent.

The parties have concluded the Agreement electronically and recognize it as equivalent in legal force to an agreement concluded in writing.

TrustChange has the right to send the Customer information and notifications. The Customer has the right to refuse any mailings.

The Agreement is governed by and constructed in accordance with the laws of Poland. Any dispute arising out of use of the Site is subject to the laws of Poland.

All disputes and disagreements that have arisen or those that may arise from the Agreement shall be resolved through negotiations on the basis of a written application by the Customer to the Support team. If the dispute that has arisen is not resolved in the complaint procedure within 60 (sixty) days, either party has the right to apply for the resolution of the dispute to the court in Poland.

You can send a request to the Support team 24/7 if you have any questions regarding the Site or your purchase. The button of access to the live chat with the Support team is located on the lower right corner of the screen.

The original language of the Agreement, as well as all other texts throughout the Site, is English. We make a translation in other languages available for convenience only. You can choose the language in the upper right corner of the screen. In case of conflicts between the original English version and any translation, the English version shall prevail.

Contacts

The company: EONTECH SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ doing business as TrustChange.

Registered number (REGON): 528366146.

Legal address and address for correspondence: ul. HOŻA, nr 86, lok. 210, miejsc. WARSZAWA, kod 00-682, poczta WARSZAWA, kraj POLSKA.

Support team email: [email protected]

For any question, you can contact our Support team via live chat on the screen, email or Telegram bot (the link to the Telegram bot is provided in the footer of the Site).

You can contact TrustChange by mail on its official address.

We contact you using the details you provide to us. Your primary contact is your email. But we can contact you by SMS or telephone as well. It is important that you ensure that your contact details are correct and up to date. If your contact details change, you must let us know immediately. If you do not, we will not be responsible if you do not receive information, notices or other important information from us.