Scope of service
We build and run digital-asset and payment software. Work starts only from a written scope. Anything outside it is quoted first, then built.
Legal
Terms of Service
Plain terms, written the way we deliver. They cover this site and any work you buy from us. Read them once. Nothing here is a surprise later.
Order of precedence
Three papers, in this order
A signed contract always beats a web page. Here is the stack we work to.
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Master agreement
The signed contract between your company and TrustChange. It sets confidentiality, IP transfer, liability and notice periods. It wins over everything below.
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Statement of work
One per project or team. It names the scope, the rate card, the milestones and the people. A new SOW never rewrites the master agreement by accident.
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These terms
The baseline for the site and for early talks. They apply until a signed agreement replaces them. Where a clause clashes, the signed paper rules.
The clauses
What each side signs up to
Six clauses cover almost every question we get asked. Scope, money, IP, data, warranty, exit. Our services and compliance pages show how they play out.
Fees and invoicing
Rates and milestones sit in the SOW. We invoice monthly in arrears. Payment is due 14 days from the invoice date, in the currency named there.
Ownership and IP
You own the code, the diagrams and the records from the first commit. Rights pass on creation, not on final payment. We keep no escrow clause.
Confidentiality and data
Both sides hold the other's material in confidence for five years. We process personal data as a processor only. See our privacy notice for the detail.
Warranty and limits
We warrant that the work is done with due skill and care. We do not warrant that any market, chain or third-party rail stays available.
Term and exit
Either side may end an engagement on 30 days written notice. You pay for work done to that date. Handover of keys and runbooks is included.
Schedule A
Windows and notice periods
These are our defaults. A signed SOW may set tighter numbers for your build. It never sets looser ones without saying so in writing.
| Payment due | 14 days net | From the invoice date |
|---|---|---|
| Notice to end | 30 days | Written, either side |
| Defect remedy | 30 days | From accepted delivery |
| Confidentiality | 5 years | After the last SOW ends |
| Liability cap | 12 months fees | Unless the law says otherwise |
If something goes wrong
Four steps, in order
We would rather fix it than argue about it. This is the path.
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Raise it with your lead
Every engagement has one named delivery lead. Most issues close here, inside a sprint.
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Written notice
Email the detail to us. We reply within five working days with a plan and a date.
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Remedy window
We fix accepted defects at our own cost. The clock runs for 30 days from delivery.
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Escalation
If it is still open, the courts of our place of establishment hear the matter.
Questions about these terms?
We update this page when the law or our practice moves. Live clients get written notice first. Ask us anything before you sign.
See also our privacy notice and cookie notice. For scope and rates, start with a discovery call.